Refund policy
🔁 Return & Refund Policy
At Mane Marketplace, every transaction matters. Because we’re a peer-to-peer platform for luxury, gently-used wigs and toppers, all sales are final—but buyer protection is always in place.
📦 All Sales Are Final
Due to the personal nature of wigs and hair toppers, we do not accept returns for fit, color, or change of mind. Please read all listings carefully and reach out to the seller with any questions before purchasing.
✅ Buyer Protection
We’ve got your back. If the item you receive is significantly not as described (e.g., wrong product, undisclosed damage, inaccurate condition), you're eligible for a refund. Here's how it works:
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Report the issue within 3 days of delivery by emailing us at hello@manemarketplace.com.
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Include photos and a detailed explanation of the issue.
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Our team will review the case and, if approved, provide return instructions and issue a refund once the item is received back.
🔒 What’s Not Covered:
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Buyer’s remorse
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Minor wear consistent with pre-owned items
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Color variation due to screen differences
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Fit or cap size issues (please check measurements and ask sellers for clarification before purchasing)
💡 Pro Tip:
If you're unsure about a listing, don’t hesitate to message the seller or reach out to us. We're here to help you shop with confidence.